The Geek and I have dreamed of going to some small island or tropical get away for our honeymoon. The budget is tight, we can’t really afford to get married but we are making a plan. It was so important to us not to spend too much money on wedding or the ring as we are desperate to go away together alone.
We met when I had Pinklet 1 and 2 in tow. Soon Pinklet 3 joined the gang. We love our kids and having a family but we have NEVER been alone.
I dreamed of going to Mozambique to a place my sister told me about. But we could not afford it. I was beyond excited when I saw a deal for a 5 day trip to Mozambique for 50% off. The deal said low season January to March and then after Easter until before Christmas. But it had no end date.
Seeing as it was already the end of March I thought maybe the deal was available 2013. It was Sunday afternoon. I emailed Groupon and the hotel to check.
I never received a reply email from groupon. I phoned on Tuesday as I did not want to miss the deal. I asked and the phone consultant agreed the deal was unclear. He went to ask his manager and came back and said it was available 2013. I said I was very happy as we wanted it for our honeymoon but only if we could use it next year.
I bought the deal on my credit card and if we pay it off slowly we would be okay and could try get money for flights. I was so happy.
Later in the week, I get an email from the hotel saying no the deal was only for this year. I immediately phoned groupon, they changed their story and said it was not available. I was so upset and asked to speak to a manager. Klaus was lovely and I think because he was leaving the next day to get married on the weekend, he understood how important this deal was to us. He promised to negotiate with the vendor and try work something out. He left to get married and emailed me the details of the people following it up.
They of course never emailed or contacted me. I emailed them asking what was happening. No reply. The Geek phoned on last week, no one knew about it and had not followed up after Klaus left. The girl The Geek spoke to also promised to get back to us – nothing.
Until today when I get a email saying the deal has been refunded to me. I don’t want a refund! No one had the courtesy just to call us. So now I am tweeting and blogging and linking this on FaceBook.
The Geek just gchatted me ( yes we are very geeky during the day too, sometimes I can even make him blush. The best is when it pops up on his screen at work and a work buddy or client is looking at his screen and it is one of those messages, hee he bad Pinky) he spoke to Klaus who is going to try negotiate with the vendor if this does not work I am going to ask for you help. Klaus is the only decent one there who actually follows up on his word and does contact you back. Nothing happened the 2 weeks he was away. Poor man is only just back from his own honeymoon. But maybe that help him realize how important this is.
Can you guys please help me?
Tweet @groupon_za and say it is not right what they have done to The Geek and me.
FaceBook message them
Or if anyone knows if there is anything legally we can do, please let me know.
I am in tears. This was our dream honeymoon, they promised it was available and just with a cold clinical refund email my dreams are shattered.